Support Center
Room 204 — Ms. Chen — report device issues and message technicians
Active Repair — Mia Thompson
Trackpad Repair — Mia Thompson
Ticket created by Maria Rivera (Parent / Guardian) on 2026-06-08
Waiting on payment from parent
Repair charge: $35.00
Repair Timeline
Submitted
Jun 8, 2026
Maria Rivera (parent)
Received
Jun 9, 2026
Marcus Webb (admin)
Processing
In Progress
Jun 10, 2026
Marcus Webb (admin)
Waiting for Payment
Jun 11, 2026
Marcus Webb (admin)
Completed
Returned to Student
Resolved
Active Repair — Alex Kim
Charger Port Repair — Alex Kim
Ticket created by Kim Family (Parent / Guardian) on 2026-05-30
Repair Timeline
Submitted
May 30, 2026
Kim Family (parent)
Received
May 31, 2026
Marcus Webb (admin)
Processing
In Progress
Jun 2, 2026
Marcus Webb (admin)
Waiting for Payment
Completed
Returned to Student
Resolved
Instant Technician Communication
All messages are recorded for accountability
Marcus Webb — IT Technician
Hi Sarah, I've reviewed the damage photos for Lucas's Chromebook. The repair has been approved and parts are on order.
Jun 10, 2:30 PM
You
Thank you! When should we expect the device back?
Jun 10, 3:15 PM
Open Homeroom Tickets
Trackpad Repair — Mia Thompson
Mia Thompson
Charger Port Repair — Alex Kim
Alex Kim
Submitting as Ms. Chen. Repair tickets are visible to IT and linked families.