Device Center
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HP Chromebook 14 G10
HP Chromebook
Asset Tag
CB-2024-0847
Serial
HP5XK9T2M1
Battery Health
87%
Warranty
Valid until 2027-08-18
HP Care Pack
Last Service
2026-03-15
Last Sync
2026-06-10 08:42 AM
Active Repair — Mia Thompson
Trackpad Repair — Mia Thompson
Ticket created by Maria Rivera (Parent / Guardian) on 2026-06-08
Waiting on payment from parent
Repair charge: $35.00
Repair Timeline
Submitted
Jun 8, 2026
Maria Rivera (parent)
Received
Jun 9, 2026
Marcus Webb (admin)
Processing
In Progress
Jun 10, 2026
Marcus Webb (admin)
Waiting for Payment
Jun 11, 2026
Marcus Webb (admin)
Completed
Returned to Student
Resolved
Protection Status
active
Device protection plan enrolled
Replacement Timeline
2028-08
Scheduled replacement cycle
Loaner Status
None active
No loaner device
Repair Process Timeline
Current stage: Waiting for Payment · Created by Maria Rivera (Parent / Guardian)
Submitted
Jun 8, 2026
Maria Rivera (parent)
Received
Jun 9, 2026
Marcus Webb (admin)
Processing
In Progress
Jun 10, 2026
Marcus Webb (admin)
Waiting for Payment
Jun 11, 2026
Marcus Webb (admin)
Completed
Returned to Student
Resolved
Repair History
Keyboard Key Stuck
2026-03-10 · Resolved
Created by Maria Rivera (Parent / Guardian)
Trackpad Repair — Mia Thompson
2026-06-08 · Waiting for Payment
Created by Maria Rivera (Parent / Guardian)