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Active Repair — Jordan Chen
Cracked Screen — Left Corner
Ticket created by Maria Rivera (Parent / Guardian) on 2026-05-21
Loaner CB-2023-0556 assigned — must be returned by 2026-06-27
Repair Timeline
Submitted
May 21, 2026
Maria Rivera (parent)
Received
May 22, 2026
Marcus Webb (admin)
Processing
In Progress
May 23, 2026
Marcus Webb (admin)
Waiting on Parts
Jun 10, 2026
Marcus Webb (admin)
Waiting for Payment
May 24, 2026
Marcus Webb (admin)
Completed
Loaner Assigned
May 24, 2026
Marcus Webb (admin)
Awaiting Loaner Return
May 25, 2026
Marcus Webb (admin)
Returned to Student
Resolved
Active Repair — Mia Thompson
Trackpad Repair — Mia Thompson
Ticket created by Maria Rivera (Parent / Guardian) on 2026-06-08
Waiting on payment from parent
Repair charge: $35.00
Repair Timeline
Submitted
Jun 8, 2026
Maria Rivera (parent)
Received
Jun 9, 2026
Marcus Webb (admin)
Processing
In Progress
Jun 10, 2026
Marcus Webb (admin)
Waiting for Payment
Jun 11, 2026
Marcus Webb (admin)
Completed
Returned to Student
Resolved
1 repair charge due
Pay $35.00 in Payment Center
Instant Technician Communication
All messages are recorded for accountability
Marcus Webb — IT Technician
Hi Sarah, I've reviewed the damage photos for Lucas's Chromebook. The repair has been approved and parts are on order.
Jun 10, 2:30 PM
You
Thank you! When should we expect the device back?
Jun 10, 3:15 PM
Open Tickets
Cracked Screen — Left Corner
Tech Team — Marcus Webb
Trackpad Repair — Mia Thompson
Tech Team — Marcus Webb